Office Policies & Mission

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours: Monday – Thursday: 8:30 A.M. – 5 P.M, Lunch from 1 – 2 P.M. daily.

Our Mission

At the heart of our endeavors lies a steadfast commitment to deliver unparalleled orthodontic excellence within a warm and personalized setting. Our mission is to create an environment where the pursuit of exceptional quality meets the comfort of genuine, personable care.

front office

Appointment Etiquette and Guidelines

Your scheduled appointments are a crucial element of your treatment plan, with a dedicated time set aside exclusively for your care. To ensure the effectiveness of your sessions and smooth operation of our services, we kindly request your adherence of the following guidelines:

Punctuality Matters: Please make every effort to arrive on time for your appointments. The reserved time is specifically tailored to address your needs, and prompt arrival ensures that you receive the full benefit of the schedule session.

Timeliness Policy: In the event that you are running more than 15 minutes late, we may need to reschedule your appointment. This policy is in place to maintain the integrity of our scheduling systems and to respect the time commitments of both clients and practitioners.

Cancellation Protocol: If, for any reason, you need to cancel your appointment, we kindly request a minimum of 24 hours notice. This allows us to adjust our schedule and accommodate other clients who may be in need of services.

Understanding Unforeseen Circumstances: We recognize that unforeseen events can occasionally disrupt plans, making it necessary to miss a schedule appointment. In such cases, we appreciate your prompt communication and cooperation. If possible, providing notice of any changes helps us to manage our schedule more effectively.

Your cooperation with these guidelines ensures a positive and streamlined experience for everyone involved. We understand that life is unpredictable, and we genuinely appreciate your commitment to maintaining clear communication and respecting the time allotted for your care. If you have any questions or concerns regarding our policies, please let us know.

Insurance

Our commitment is to assist you in optimizing your insurance benefits. Given the diversity of insurance policies, we provide estimates in good faith, understanding the intricacies within insurance contracts make it impossible to guarantee coverage. To ensure accuracy, kindly keep us informed of any changes to your insurance coverage.